Tortle.com purchases can be returned for any reason within 30 days of the shipping date. After 30 days, you can still return your Tortle.com purchase for a full refund as long as it hasn't been used.
Delivery/shipping fees are non-refundable. Customers are responsible for the return postage. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the shipping charge will be credited back to the customer's credit card account.
If you have any questions, contact us at firstname.lastname@example.org (Some restrictions apply)
Please email us at (email@example.com ) to start your return Process.